As our personalised jewellery is made to order based on your specific requirements, cancellations can only be accepted within 12 hours of placing your order, and before our team begins processing it. Once production has started, we are unable to reverse the process.

To avoid any issues, we strongly recommend that you carefully review your order, including the finish, spelling, and character case, before confirming your purchase.

All personalised jewellery is made to order. Once you place your order, it typically takes us about 5 working days to prepare the jewellery, conduct quality checks, and get it ready for dispatch. Delivery usually takes an additional 5-7 working days. Therefore, the overall delivery time for a personalised jewellery order is approximately 12 working days.

We make our jewellery with a lot of love and care. It is important to take care of your jewellery so that it retains its shine for a long time. Our jewellery is coated with rhodium which protects it from tarnishing or turning black and ensures long-lasting brilliance Given below are a few caring tips to ensure proper care of your jewellery: Store in a Plastic zip lock bag if not in use for an extended amount of time Keep away from Perfumes, Soaps, Extreme temperatures,s or anything acidic Keep safe from impact: Like all jewellery, our jewellery is a delicate creation and any physical impact can result in damaging/breaking the jewellery so please keep it safe from impact and do not pull or use any tools on the jewellery Re-polishing: We hope that you do not need to re-polish your jewellery. But in case you do, please contact us or your local jeweller and get it re-polished

If you choose 925 silver option then you will receive 925 silver material. We have two material options available i.e, German Silver and 925 Sterling Silver. Our jewellery is made of 925 Silver which is the purest form of jewellery grade silver used to make jewellery worldwide. 925 silver piece of jewellery comes with a 925 stamp and an authenticity certificate, so you can be assured that you're buying a high-quality product.

You should receive an order and payment confirmation via email and text message within 5-30 minutes of completing your payment. In rare cases, your order may not get synced immediately. In these cases, it may take up to 24 hours to receive your confirmation. However, if you do not receive an order confirmation within 24 hours, it is possible that your order might not have been created on account of a technical issue either at our end or at the payment gateway's end. In such cases, please do not worry, do connect with our customer support team via chat at http://wa.me/918949975199 and provide them the details of your payment and we will do our best to assist you further!

In case of prepaid order, you can avail the refund either in your JELUXA Wallet or to the source account. Please note in case of COD orders you can avail the refund either in JELUXA Wallet or in any bank account of your choice, we will be reaching out to take this input from you!

We usually ship out orders in 8-10 working days. At the time of shipping the order, you will receive a email from us with details the delivery partner and tracking ID, these can be used to track your order. In addition, Our team will provide you with the tracking ID and tracking link via WhatsApp, through which you can also track your order.

We offer free shipping on all prepaid orders within India. For cash on delivery orders, we charge a fee of Rs. 200. For deliveries outside India, we charge a fixed shipping fee of Rs. 1499 per order. Please note that this is only an estimate.

In case you have received a faulty or incorrect item, we will review that and then only it will be elegible to return or refund otherwise there is no return and exchange policy.

No, you can't return the product as it is made on order. We have no return policy if you didn't like the product.

Return policy is applicable to only those products that has manufacturing defect, plating issue, or delivered damage product and we want proper unboxing video in case you want refund or replacement of any product, then team will review that and proceed the refund in gift card form.

Once you have made the payment, please allow upto 10-15 minutes to receive an order confirmation email/text message. In case you do not receive any confirmation within 24 hours please reach out to us through Call/Email/Chat and we will assist you further. In the event that amount has been debited and we have received it we will manually create your order and ship it out. If the amount has not reached us, the payment gateway will automatically return the amount to your original payment source in 7-10 working days.